ONCE YOU PLACE YOUR ORDER PLEASE MAKE SURE ALL INFORMATION (FULL NAME, SHIPPING ADDRESS, BILLING ADDRESS, EMAIL, PHONE NUMBER) PROVIDED IS CORRECT. If you fail to do so, your package may be lost, go missing, fail to receive updates, flagged as a fraudulent order and get canceled or returned to us due to an incorrect shipping address. If your package gets delivered to the wrong address due to an invalid shipping address that you submitted, we are not responsible. If your package is lost or goes missing due to an incorrect shipping address you submitted, we are notresponsible. If your contact information was typed in wrong, we are not able to edit your contact information and you will not be able to receive any updates. If any payment information you provided is incorrect it will be flagged as a fraudulent order and will automatically be canceled and refunded to you in 3/5 business days. If your packages gets returned to us due to an incorrect/invalid address you submitted, you will be responsible to pay for shipping once again and provide a valid address in order to re-send your package once again.
UPON ARRIVAL:
If there is ever a mistake on your order from our part we will do whatever we can to solve the problem. You must let us know no more than one week prior after delivery date on file. We will not be able to fix any mistakes once the week has passed after your delivery date. NO EXCEPTIONS. You are responsible to check your order once you have received it and make sure you received the correct items, correct nail brushes, tools, quantities, etc.
Please contact our support team through email at,
Please allow 24hrs/48hrs for a response
JV Nailz LLC is closed on weekends and holidays. Business days and hours are Tuesday-Friday 10am-4pm PST.
SHIPPING POLICIES:
Please allow 5/10 business days for your order to be processed. Holidays and weekends do not count. We are not responsible for any shipment delays that may result due to holidays, natural occurrence, or carrier delays. If your package is lost, damaged or stolen during transit or upon delivery please make a claim with the carrier and handle it directly with them. We apologize for any inconvenience.
DAMAGED PRODUCTS DUE TO MANUFACTURE DEFECT:
For assistance with products that have a manufacturer defect, please contact our support team threw email, [email protected] and we will do our best to solve the problem. Please read product description.
Thank you so much!
JV NAILZ LLC